Please let us know if this helps with the mouse and keyboard.
#Usb devices turning on and off Patch
I am working with the original poster via email to see if this issue resolves the mouse and keyboard problems reported and will be replying back to this post if the patch is successful. When back a the desktop reconnect the docking station.Restart the computer when completed to apply the patch.Follow the on screen prompts to complete the patch process.Allow the application to run through the User Account Control prompts.Right-click on the executable patch file and select “Run as administrator” from the drop down menu.
![usb devices turning on and off usb devices turning on and off](https://i.stack.imgur.com/ciYVT.jpg)
#Usb devices turning on and off install
To install this patch please perform the following: Connect my phone to my car via USB cable to use android auto. This applies only to systems with Intel Management Engine, the patch should not cause any negative behavior on systems with the Intel Management Engine, however we have not tested it on, for example, AMD based computers and do not recommend installing this patch unless verifying the system includes the Intel Management Engine. Step 5: Turn the toggle off and you are good to go. I have included the installation instructions below:ĭell first identified this issue and created a registry patch available here ( ). If you would, please keep the dock connected to the computer with the USB devices connected to the docking station and attach the output of our diagnostic utility PlugDebug ( ) to an email to our support team at with the subject line ‘Ticket #312207 - Attention Pat’ as this will allow us to examine some log files from your system to help determine the next steps. Please let me know the manufacturer name and model number of the computer and I will look up the hardware specifications, alternatively we can gather the necessary information with our PlugDebug log gathering utility. The setting attempts to save power by turning off USB devices connected to the system, however it also attempts to turn off devices connected to USB hubs like in the docking station.īased on your description of the behavior, our first step is to get some additional information from your system to help determine if this could be caused by a power setting like the Intel Management Engine Interface setting mentioned above. One such setting is part of the Intel Management Engine Interface used in many laptop/notebook computers with Intel processors. There are some software and power management settings that may be affecting USB devices connected to the docking station. Thanks for contacting us! I am sorry this is not working as expected.